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customer service officer Smash Technology 2026 is a full-time, office-based position in Ikeja, Lagos, offering candidates the opportunity to manage customer interactions, handle leads, and convert them into sales. This role emphasizes achieving monthly sales targets while delivering high-quality customer support.
Overview of the Customer Service Officer Role
The Customer Service Officer is responsible for providing exceptional service to clients while driving sales growth. The role requires strong communication skills, a results-driven mindset, and the ability to manage multiple tasks efficiently.
Key Job Details
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Job Title: Customer Service Officer
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Location: Ikeja, Lagos, Nigeria
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Employment Type: Full-time
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Salary: N180,000 net monthly
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Application Deadline: Not specified
This role is ideal for individuals with experience in sales, lead management, and customer engagement.
Core Responsibilities
The position combines customer service excellence with performance-driven sales objectives.
Customer Interaction and Support
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Respond to customer inquiries via phone, email, and other channels
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Provide accurate information on products and services
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Handle complaints and ensure timely resolution
Lead Management and Sales Conversion
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Manage assigned leads and follow up consistently
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Convert customer interactions into sales opportunities
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Achieve a minimum of three sales targets per month
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Maintain a high lead-to-sales conversion rate
Reporting and Documentation
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Keep accurate records of customer interactions and sales progress
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Prepare daily and monthly performance reports
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Track metrics related to sales conversion and customer engagement
Key Performance Focus
The customer service officer Smash Technology 2026 role emphasizes measurable outcomes and consistent performance.
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Achieve and exceed monthly sales targets (minimum of 3 deals)
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Focus on converting leads into closed sales
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Deliver result-driven outcomes through effective follow-up and engagement
Required Qualifications and Experience
Candidates must meet specific educational and professional requirements.
Educational Background
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Bachelor’s Degree in Business Administration, Marketing, or related fields
Professional Experience
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Minimum of 4–7 years in customer service or sales roles
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Proven track record of meeting or exceeding sales targets
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Experience handling leads and converting them into sales
Skills and Competencies
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Strong communication and interpersonal skills
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Sales and persuasion expertise
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Customer relationship management (CRM) proficiency
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Target-driven and result-oriented mindset
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Problem-solving and conflict resolution capabilities
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Organizational and time management abilities
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Proficiency in Microsoft Office tools
Other Key Requirements
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Highly performance-oriented and self-motivated
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Ability to work under pressure and meet deadlines
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Professionalism and accountability
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Capability to work independently and collaboratively within a team
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No outdoor marketing is required
Why This Role Is Important
The Customer Service Officer position plays a crucial role in both client satisfaction and business growth at Smash Technology.
Supporting Business Growth
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Drives revenue through effective lead conversion
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Ensures high client retention and satisfaction
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Enhances the company’s reputation for professional service
Enhancing Customer Experience
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Provides timely and accurate responses to inquiries
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Resolves issues efficiently, improving client trust
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Supports seamless communication between clients and the company
Measuring Performance
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Sales targets and lead conversion metrics track success
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Performance-driven culture encourages professional growth
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Opportunities for recognition based on results
Application Process
Interested candidates must follow the company’s application guidelines to be considered.
How to Apply
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Prepare an updated CV
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Use “Customer Service Officer” as the email subject
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Send your application to: hr@smashtechgroup.com
Application Notes
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No closing date specified, so early application is recommended
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Only shortlisted candidates will be contacted for further assessment
Career Outlook for Customer Service Professionals
Working as a Customer Service Officer at Smash Technology provides both professional growth and exposure to a technology-driven environment.
Opportunities for Advancement
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Growth into senior sales or management roles
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Development of CRM and client engagement expertise
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Exposure to digital solutions and technology-driven customer service
Skills Enhancement
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Strengthens communication, sales, and negotiation skills
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Develops multitasking and performance measurement capabilities
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Enhances problem-solving and conflict resolution expertise
FAQ Section
What are the main responsibilities of a customer service officer Smash Technology 2026?
The role involves responding to inquiries, managing leads, converting sales, achieving targets, and maintaining accurate records.
Is this a full-time position?
Yes, this is a full-time, office-based role in Ikeja, Lagos.
What qualifications are required for this position?
Candidates should have a Bachelor’s Degree in Business Administration, Marketing, or related fields, with 4–7 years of relevant experience.
How can I apply for this role?
Submit your CV via email with “Customer Service Officer” as the subject line to hr@smashtechgroup.com.
Conclusion
The customer service officer Smash Technology 2026 role is a dynamic position that combines customer engagement with sales performance. Candidates with the required qualifications and experience are encouraged to apply to join Smash Technology’s innovative and fast-growing team in Lagos. Early application is advised due to the unspecified closing date.
How to Apply
Interested and qualified candidates should send their CV to: hr@smashtechgroup.com using the job title as the subject of the email.
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