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The Federal Airports Authority of Nigeria has achieved two major international certifications, reinforcing its commitment to quality service delivery and environmental sustainability across Nigeria’s airports.
FAAN received ISO 9001:2015 for Quality Management Systems and ISO 14001:2015 for Environmental Management Systems after a comprehensive and independent audit of its operations.
Certification Process and Standards
The certifications were awarded by MSECB, a Canada-based certification body. Following a detailed review, the audit confirmed that FAAN meets global standards in service quality, environmental responsibility, and continuous operational improvement.
These standards assess how organizations manage customer satisfaction, efficiency, and environmental impact in line with international best practices.
FAAN Highlights Commitment to Service and Sustainability
FAAN’s Director of Public Affairs and Consumer Protection stated that the achievement reflects the Authority’s dedication to safe, efficient, and customer-focused airport services. He also noted that FAAN continues to strengthen sustainable environmental practices across all airports under its management.
According to the Authority, the certifications support ongoing efforts to improve airport operations and align with international aviation standards.
Impact on Nigeria’s Aviation Sector
The ISO certifications enhance FAAN’s credibility and improve the global competitiveness of Nigeria’s airports. They also signal the Authority’s commitment to continuous improvement and higher service standards within the aviation sector.
FAAN reaffirmed its resolve to maintain international best practices while improving passenger experience and operational efficiency nationwide.
