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Manager, Customer Call Center at Prixair Group is a leadership role focused on managing customer engagement operations across retail, hospitality, and service businesses. The position is based in Abuja and requires a highly organized, service-driven professional to oversee daily call center activities, improve response systems, and enhance the overall customer experience.

Prixair Group operates across multiple sectors including hospitality, supermarkets, media, and food services. The Group emphasizes operational excellence, innovation, and customer-focused experiences while upholding values of knowledge, integrity, teamwork, innovation, and professionalism.

This recruitment aims to strengthen customer service operations and ensure consistent delivery of high-quality service interactions.

Manager, Customer Call Center at Prixair Group Job Location

The Manager, Customer Call Center at Prixair Group position is located in Abuja, Federal Capital Territory, Nigeria. The role requires the candidate to coordinate call center operations that support multiple business lines, including retail outlets, hospitality services, and food service operations.

Candidates must be able to manage a team of customer service agents while ensuring responsiveness, efficiency, and satisfaction across all customer touchpoints.

Job Overview for Manager, Customer Call Center at Prixair Group

The Manager, Customer Call Center at Prixair Group is responsible for leading the call center team, improving service protocols, and ensuring that every customer interaction reflects the Group’s core values.

The role requires managing both inbound and outbound calls, inquiries, complaints, and service requests to deliver exceptional customer experiences.

The manager will work closely with operations, sales, and retail teams to resolve issues efficiently, develop training programs, and implement performance monitoring strategies.

Key Responsibilities

The Manager, Customer Call Center at Prixair Group performs the following duties:

Lead and supervise daily operations of the customer call center.
Manage inbound and outbound calls, customer inquiries, complaints, and service requests.
Develop and implement call handling protocols and customer service standards.
Monitor call center performance metrics including response time, resolution rate, and customer satisfaction.
Train, coach, and motivate call center agents to deliver exceptional service.
Collaborate with operations, sales, and retail teams to resolve customer issues quickly.
Establish systems to document customer interactions and track recurring concerns.
Produce weekly and monthly performance reports and customer insights.
Identify opportunities to enhance customer experience and operational efficiency.

Educational and Experience Requirements

Applicants for the Manager, Customer Call Center at Prixair Group role should have:

Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field.
Minimum of six years of experience in customer service or call center operations, with at least two years in a supervisory or managerial position.

Experience in retail, hospitality, or service industries is advantageous. Proficiency in CRM systems, call center software, and reporting tools is essential.

Key Competencies

Candidates should demonstrate the following competencies:

Customer Experience Management
Team Leadership and Staff Development
Problem Solving and Conflict Resolution
Communication and Relationship Management
Data Analysis and Service Improvement

Strong leadership, organizational, and interpersonal skills are essential to succeed in this role.

Salary and Benefits

The Manager, Customer Call Center at Prixair Group receives a monthly salary ranging from 250,000 to 300,000 Naira.

The role also offers opportunities for professional growth, collaborative work environment, and the chance to work in a dynamic, multi-business organization.