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Customer Care Service Representative Job in Ogba Lagos is currently open at Macden Communications Limited, a company involved in the supply and distribution of beverages across Nigeria. The company serves as a major distributor for leading beverage manufacturers including International Breweries PLC, Nigerian Breweries Limited, and Guinness Nigeria Limited.

This opportunity is suitable for candidates with customer service experience who are seeking full time employment in Lagos State

Company Background

Macden Communications Limited operates within the beverage supply chain industry, ensuring efficient distribution of products to retailers and wholesalers. The company’s partnerships with established brewing firms make customer satisfaction and service efficiency a priority.

To strengthen its customer support unit, the company is seeking a dedicated professional who can manage inquiries, resolve complaints, and enhance overall client experience.

Job Overview

Job Title: Customer Care Service Representative
Location: Ogba, Lagos
Employment Type: Full time
Salary Range: N80,000 to N100,000 per month
Application Deadline: 31 March 2026

The Customer Care Service Representative Job in Ogba Lagos offers competitive monthly pay and the opportunity to work in a fast paced distribution environment.

About Macden Communications Limited

Macden Communications Limited operates within Nigeria’s beverage supply chain sector. The company distributes products for major brewing companies and supports retail and wholesale partners with consistent product availability.

To strengthen its customer relations unit, the company is recruiting a Customer Care Service Representative to manage inquiries and ensure positive client interactions.

Job Responsibilities

Applicants for the Customer Care Service Representative Job in Ogba Lagos will handle the following responsibilities:

1. Customer Interaction

Engage directly with customers to resolve issues and answer questions regarding products, services, and company policies.

2. Maintain Professional Communication

Maintain a friendly, positive, and professional tone during all customer interactions, whether in person, via phone, or through digital communication channels.

3. Complaint Resolution

Listen carefully to customer complaints, identify the root cause of issues, and determine suitable solutions in line with company guidelines.

4. Problem Solving and Escalation

Identify the appropriate response strategy to resolve customer concerns efficiently. Escalate complex matters when necessary.

5. Order Processing Support

Assist customers with placing orders, processing refunds, handling exchanges, and providing updates on deliveries.

6. Customer Centered Service

Ensure that customers remain at the center of every service interaction by delivering timely and satisfactory support.

Requirements

To qualify for the Customer Care Service Representative Job in Ogba Lagos, candidates should meet the following criteria:

Relevant academic qualifications
Previous work experience in customer service or a related field
Strong communication and interpersonal skills
Ability to manage complaints professionally
Basic computer literacy and record keeping skills

Candidates who demonstrate patience, attention to detail, and strong listening skills may have an added advantage.

Salary and Benefits

The salary for this Customer Care Service Representative Job in Ogba Lagos ranges between N80,000 and N100,000 per month, depending on experience and qualifications.

Additional workplace benefits may be discussed during the recruitment process.